Frequently Asked Questions

How long is each teaching lesson?

Currently, all of our English lessons and packages are taught by our English teacher, Sarah. Sarah is TEFL-qualified and she is a Secondary English teacher with 5 years of experience in the industry. She spent most of her time teaching English online whilst living abroad. She also has experience working in teaching institutions in Saudi Arabia and experience teaching at the University of Exeter in the UK.

How long is each teaching hour?

Each individual lesson is currently 50 minutes long. 

Some other courses or one-off lessons may vary in length. The teacher will specify with the customer before booking the lesson.

Are all teachers cleared to work with children?

All teachers have a DBS certificate as per UK regulations. 

Sarah's DBS number is 001713432395 and it can be found on the update service.

Does the teacher give homework?

Your teacher will give personalised guidance and advice on what to study after each lesson. If you would like to request homework or no homework, please make this known to the teacher before your lessons begin.

How will the lessons be delivered?

All of the lessons will be delivered online via the zoom platform.

What if I want to stop my lessons?

Individual lessons can be cancelled immediately.


 

Can I cancel my lessons?

You can cancel your lesson up to 6 hours before your class. If you cancel less than 6 hours before the lesson, the lesson will be charged. 

What happens if I am late to a lesson?

If you are more than 15 minutes late for a lesson, the teacher will record a brief summary video of the content of the lesson. If you arrive within this time, the teacher will teach the remaining content. 

Please note that a lesson will be charged if it is not attended.